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Casual conversations with purpose featuring interesting, inspiring, and innovative people from a variety of backgrounds, experiences, and industries. Everyone has a story to share, and every story is worth sharing.

Jun 18, 2014

This week my guest is Dr. James Merlino, President of the Association for the Patient Experience. We cover Dr. Merlino's journey to medicine as well as why a bad hospital experience helped shape his career path. We also cover the Association for the Patient Experience, its mission, my initial reaction to the Association, and why constructive criticism is a crucial component of any organization. Enjoy!

You can learn more about the Association for the Patient Experience at, or by contacting

Run Time - 25:11

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